Academic Success Coach - 13084BR

Academic Success Coach

Edwards Campus
Univ of Kansas Edwards Campus
Employee Class: 
U-Unclassified Professional Staff

Position Overview

The Academic Success Coach for the KU Edwards Campus (KUEC) provides complex and comprehensive student support and guidance throughout the information-gathering, application, enrollment, and program completion milestones of the student’s academic program. The Academic Success Coach serves as the primary point of contact and support for a diverse group of prospective and current students, including but not limited to working adults, community college students, and high school students. This position reports to the Academic Success Coach Manager at KU Edwards campus with strong ties to the appropriate academic department(s). This position will work closely with KU Edwards Student Services, Marketing and Community Engagement to provide service to students while working to meet the expectations of effective student coaching for retention and completion.

The KU Edwards Campus is located in Overland Park, Kansas. In a continuing effort to enrich the university and provide equal educational and employment opportunities, the university actively encourages applications from members of underrepresented groups.

Working hours for this position are 9 am to 6 pm Monday through Thursday, 8am – 5pm Friday. Campus operating hours are 8am – 7pm Mon-Thurs and 8am – 5pm on Fridays. The work schedule for this position will coincide with student needs and traffic at the KU Edwards Campus, including working some evening/weekend hours.

Job Description

45% - Prospective Student Coaching
Prospective Student Coaching reflects the dynamic communication, outreach, and strategic support this position will provide to new program inquiries seeking career, academic program, and admissions guidance and information.
  • Maintain knowledge and understanding of academic program outcomes, and use new student conversations to ensure appropriate student-to-program matches or make appropriate program referrals.
  • Work one-on-one with prospective graduate, transfer, and readmit students on admission processes, enrollment steps, and degree planning while students prepare for admission to KU.
  • Provide unofficial transcript evaluation and coaching to guide students with enrollment planning prior to attending KU as well as dual-enrollment planning when applicable. Works collaboratively with KU admissions and Graduate Studies on admission and transfer credit processes.
  • Manage student records on KU student information systems and database/CRM systems.
  • Develop and maintain a strategic inquiry conversion and admitted student communication plan for academic program(s) driven by department strategic enrollment goals with support from KU Edwards Marketing and in consultation with the academic unit.
  • Execute a variety of inquiry-to-applicant conversion and strategic outreach events, including information sessions, community presentations, classroom visits, and industry events in the KC metro area with support from the KU Edwards External Relations team as part of the strategic enrollment plan for the program.
  • Participate in KU Edwards New Student Orientation and other pre-/post-orientation efforts.
  • Represent program interests in Greater Kansas City-area workforce and educational access initiatives upon request.
45% - Retention Coaching
Retention Coaching reflects the long-term commitment this position has to provide continuous support to students to reach progressive milestones for personal and academic success through the point of completion.
  • Provide comprehensive and seamless success coaching for current students for the assigned program. Coaches are assigned to specific academic programs and work directly with the appropriate School or College for support.
  • Guide student progress through academic milestones, including enrollment, career exploration and graduation.
  • Facilitate student enrollment and approval processes including those for KU, the appropriate school, and KUEC including items such as petitions, enrollment changes, appeals, and applications for graduation in compliance with appropriate deadlines and approval channels; manage student records in KU student information and tracking systems; provide appropriate referrals to University offices and Student Services at KU Edwards.
  • Adhere to KU Admissions, Registrar, Financial Aid and Payment policies.
  • Regularly meet with the Academic Program Director(s) regarding advising and program content.
  • Coordinate program-specific learning opportunities relevant to the program’s student population that meet the KUEC Student Hallmarks.
10% - Program and Campus Support
  • Provide Academic Program Director(s) with analysis on student progress, enrollment, and graduation as well as class scheduling dynamics. Assist Academic Program Director in preparation for annual review.
  • Provide degree-specific context and guidance to program leadership for communication, collaboration, and strategic planning.
  • Attend relevant program/academic unit meetings at KUEC or KU Lawrence.
  • Participate in KUEC department and campus meetings and trainings.
  • Participate in KU Edwards Campus and University related committees related to the retention and graduation of KU students.
  • Participate in relevant professional development annually.

Required Qualifications

  1. Master’s degree or Bachelor's with three years’ experience in academic advising, coaching, admissions or student success in an institution of higher education.
  2. One year of experience in student admissions or recruitment at an institution of higher education.
  3. One year of experience with transcript evaluation and/or student application process coaching.
  4. Effective written communication skills as evidenced by application materials.

Preferred Qualifications

  1. Master's degree in Higher Education, Student Personnel, Counseling, Advising or a related area of student development.
  2. One year experience in academic advising in a college setting.
  3. Demonstrated experience working with adult, transfer, or online students in a higher education setting.
  4. Online student coaching.
  5. Previous experience with PeopleSoft or related student information systems.
  6. Previous experience with CRM (constituent/customer relationship management) systems.
  7. Demonstrated work experience with student records and compliance with the Family Educational Rights and Privacy Act (FERPA).
  8. Demonstrated skills in inter-institutional collaborative projects or relationship development.

Additional Candidate Instructions

A complete application consists of:

A cover letter addressing how required qualifications are met.
3 Professional References

Incomplete applications will not be considered.

Application review will begin November 9th with application deadline of November 15th, 2018.

Contact Information to Applicants

Misty Chandler
Program Director

Advertised Salary Range

$47,000- $50,000

Application Review Begins


Anticipated Start Date


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Posting Information
Posting ID:
Edwards Campus
Univ of Kansas Edwards Campus
Employee Class:
U-Unclassified Professional Staff
Application Review Begins:
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