Edwards Campus Welcome Center Customer Service Associate - 11506BR

Edwards Campus Welcome Center Customer Service Associate

Department: 
Edwards Campus
Location/Division: 
Univ of Kansas Edwards Campus
Reg/Temp: 
Temporary
Employee Class: 
S-Student

Position Overview

The Edwards Campus Welcome Center Customer Service Associate is a critical member of the Welcome Center team, dedicated to the mission of providing a one-stop-shop for all student needs. This position will serve students directly and act as a referral agent to other units and departments as needed. The goal of the unit is to provide accurate, friendly and consistent service to students and with the goal of increasing student satisfaction and increasing retention at the Edwards Campus.

Job Description

The Edwards Campus Welcome Center Customer Service Associate plays a critical role in student success by assisting students in the areas of: KU ID, immunizations, study room scheduling, appointment scheduling, monitoring check-in system, data entry, answering phones, monitoring help tickets, and assisting students via online and other virtual means. In addition, this position assist faculty and staff as needed to support the Welcome Center’s mission.

Required Qualifications

  1. Must be able to work a minimum of 15 hours per week.
  2. Available to work evening, weekend, and summer hours.
  3. Working knowledge of Microsoft Office Suite as demonstrated in the application material.
  4. Commitment to high quality customer service as evidenced by application materials.
  5. Effective communicator via phone, email, and other virtual means.
  6. Enrolled in at least 6 credit hours within a KU Edwards academic program.
Only students who are eligible for Federal Work Study through KU Financial Aid should apply.

Preferred Qualifications

  1. Familiar with KU Edwards Welcome Center processes.
  2. Experience in a customer service position.
  3. Experience multitasking / executing multiple projects simultaneously.

Additional Candidate Instructions

Please include a resume addressing how you meet the required qualifications, cover letter, and the names and contact information to three references with your online application.

Contact Information to Applicants

Alex Terwilliger,
alex.terwilliger@ku.edu,
1-785-897-8429

Advertised Salary Range

$10 - $12 per hour.

Anticipated Start Date

23-Apr-2018

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Posting Information
Posting ID:
11506BR
Department:
Edwards Campus
Location/Division:
Univ of Kansas Edwards Campus
Reg/Temp:
Temporary
Employee Class:
S-Student
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