Fall 2022 Desk Assistant - Student Hourly - POOL - 22550BR

Fall 2022 Desk Assistant - Student Hourly - POOL

Housing Office Administration
University of Kansas Lawrence Campus
Employee Class: 

Position Overview

The Desk Assistant is an hourly student staff member in Residence Life within KU Student Housing who reports to the Student Desk Manager/or Coordinator for Recruitment and Customer Experience. Desk Assistants are responsible for customer service, access control, administrative, and communication functions within a residence community. Desk Assistants work collaboratively with other student staff in paraprofessional roles to maintain confidentiality of information and ensure an academically supportive environment for students. Desk Assistants are expected to remain in good standing with the University and Student Housing for the duration of their employment.

As a representative of KU Student Housing, Student Affairs, and the University of Kansas, Student Desk Managers demonstrate a commitment to the Mission, Values, and Inclusion Statement of KU Student Housing.

Our Mission
Building learning-centered communities through individual support and respect.

Our Central Values
We advance KU's mission with:
  • Engaging communities.
  • Vibrant physical spaces.
  • Effective administration.

Inclusion Statement
We proudly commit to preparing our students and staff to thrive in a global community. We seek to understand and affirm all identities we serve to develop a culture where individuals challenge assumptions and engage in open discourse. Through representative staff and equitable policies we will continue to serve the evolving needs of our diverse communities.

Job Description

Position Expectations
  • Demonstrate a willingness to learn, and an appreciation for various identities. Including the ability to show respect for others’ cultures, rights, feelings, and property.
  • Positively participate, engage, and contribute within trainings, meetings with supervisor, ongoing departmental communication, and an annual performance evaluation process.
  • Demonstrate a commitment to personal integrity, such as modeling good judgment, ethical behavior, and adherence to laws and policies.
  • Each Desk Assistant is subject to possible progressive discipline up to and including termination in the event that they violate any policies, procedures and regulations of Residence Life, and of The University of Kansas, including, but not limited to, the Terms and Conditions of the KU Student Housing Contract, Student Code of Rights and Responsibilities, KU Human Resources policies, and the Student Housing Handbook.
Customer Service
  • Ensure a welcoming and approachable reception area for the community.
  • Greet residents, staff members, and other guests, answer phone, and assist with questions and concerns.
Safety and Security
  • Monitor the card access system and security cameras for the resident community.
  • Ensure access by residents, approved staff members, and accompanied guests only.
Policy Enforcement
  • Be familiar with and enforce policies and procedures of the University of Kansas and KU Student Housing.
  • Document incidents occurring during working hours and submit incident reports through the designated online incident reporting system.
  • Communicate with other Residence Life staff members when appropriate and/or in accordance with reporting structure.
Administrative Duties
  • Perform administrative tasks related to hall occupancy including issuing keys, check-ins/check-outs, lockouts, equipment check-outs, providing mail and packages, and scheduling room reservations.
  • Serve as the information hub for the building by sharing information and answering questions.
  • Coordinate incoming and outgoing communication.
  • Perform additional duties and special assignments as directed.
Training and Evaluation
  • Attend all scheduled departmental, staff, and training programs as directed by your supervisor.
  • Participate in an annual position evaluation.

Required Qualifications

  • Availability to work an average 8 hours per week, including morning shifts and weekend shifts, as well as during the final exam schedule.
  • Availability to work shifts during University breaks (approximately one half of break days).
  • Must meet KU minimum enrollment for employment (6 credit hours).
  • Experience with the Microsoft Office suite of software and applications

Preferred Qualifications

  • Experience with KU Student Housing, with priority given to current KU Student Housing residents and staff.
  • Work experience including customer service and administrative duties.
  • Experience managing work tasks in a fast-paced environment with rapidly changing priorities.
  • Proficiency in following directions, and communication as demonstrated by application materials and interview process.

Additional Candidate Instructions

Complete Application Includes: Online application, cover letter, and 3 references.

Deadline: Friday, September 9th, 2022 (11:59PM)

Contact Information to Applicants

Phil Neuman

Advertised Salary Range


Work Schedule

Average 8 hours per week, including morning shifts and weekend shifts, as well as during the final exam schedule.

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Posting Information
Posting ID:
Housing Office Administration
Primary Campus:
University of Kansas Lawrence Campus
Employee Class: