Insurance & Risk Program Manager - 22556BR

Insurance & Risk Program Manager

Audit, Risk & Compliance
University of Kansas Lawrence Campus
Work Location Assignment: 
Employee Class: 
U-Unclassified Professional Staff

Position Overview

The Office of Audit, Risk & Compliance provides leadership and university-wide services that strengthen accountability, identify and mitigate significant risks, and investigate and resolve allegations of non-compliance with federal and state laws. The Insurance & Risk Program Manager works directly with the Director of Institutional Risk Management to fulfill this mission by managing KU’s risk transfer function.

The Insurance & Risk Program Manager position is charged with managing the placement and renewal of University insurance policies, including university-wide policies and policies specific to its campuses in Lawrence and Kansas City, in addition to assisting with certain Kansas Board of Regents policies. The insurance portfolio includes conventional commercial property and casualty policies, but a significant portion of the incumbent’s attention, in terms of placement and general advising, will be on professional liability coverage as it pertains to various cohorts at the University’s Medical Center campus (i.e., medical residents/fellows; medical, nursing and health professions students). The incumbent will have wide latitude to shape and improve processes as appropriate in order to improve efficiency and customer/client support.

The Insurance & Risk Program Manager will also work collaboratively with the other functions under the Office of Audit, Risk & Compliance, bringing attention to issues that stem from risk mitigation and/or transfer but may also extend to other functions such as policy development, compliance, KU’s global operations, and internal audit.

The ideal candidate will have relevant education, certification, work experience, or any combination thereof, preferably with experience in higher education. Experience advising various stakeholders, including senior leadership, is an essential function. The ideal candidate will evidence through application material and interview performance both attention to detail and excellent written and oral communication skills.

As a University, diversity, equity, inclusion, and belonging are an important part of our culture and university strategic plan. Applications from members of underrepresented groups are encouraged, noting the value that differences bring to our organization, students, staff, faculty, and community. The successful candidate must be eligible to work in the U.S. by the effective date of the appointment.

Job Description

70% Insurance Program Management
  • Manage the placement and renewal of University insurance policies, including university-wide policies and policies specific to its campuses in Lawrence and Kansas City, in addition to assisting with certain Kansas Board of Regents policies.
  • Actively assist units and departments with their insurance applications in order to ensure timeliness and accuracy of submissions.
  • Constantly monitor the University environment in order to ensure that adequate insurance coverage is in place to address new/emerging exposures.
  • Produce certificates of insurance and verifications of coverage/claims history upon request, and assist in the development of process automation in order to address these needs.
  • Ensure that invoices for insurance coverage are processed and paid in a timely fashion.
  • Develop and maintain a strong working relationship with the University’s broker; assist with outlining mutual expectations for broker/client relationship and assessment of broker performance; assist with broker RFP process as needed.
  • Assist affiliates and KBOR on insurance needs, if requested.
10% Claims Management
  • Manage insurance claims by actively engaging with the impacted party/unit and ensuring that communication with the broker/insurer is efficient and that all parties remain informed throughout the process.
  • Enter relevant claims information into a shared database.
10% Risk Mitigation Activities/Process & Program Improvement
  • Assist with identifying additional risk mitigation measures that might accompany risk transfer and which might help to limit personal injury, property loss, or other negative financial impacts.
  • Assist with improving internal risk management processes in order to better and more efficiently serve customer/clients.
  • Assist with designing and proposing alternative risk financing options.
10% Client Relationships
  • Maintain a strong service focus by developing productive working relationships and regular communication with university leadership and key personnel.
  • Foster a consultative role with management throughout the university and its affiliated entities.
  • Serve on various committees or standing meetings as needed.
  • Present to various groups on insurance policies.
  • Performs other duties as assigned.

Position Requirements

  1. Technical Competency: subject-matter expertise in insurance. Strong understanding of risk transfer and claims management as they apply to the higher education industry. Ability to represent OARC in multiple institutional situations.
  2. Risk-identification: the ability to identify opportunities to transfer risk and/or assess whether another risk treatment is better suited for any particular exposure. Strong critical thinking and analysis skills to solve problems.
  3. Action Oriented: the ability and desire to act quickly to resolve issues and develop solutions.
  4. Communication: effective communication skills with internal clients, team members, peers, and senior leaders.
  5. Customer and Personal Service: dedication to providing high service levels to internal and external campus stakeholders.
  6. Utilizing Technology: understanding and expertise with the role technology plays in risk management activities.
  7. Law and Government: knowledge of laws and the regulatory environment that influence higher education and KU.
  8. Travel - Less than 20%, in-state—primarily between KUL and KUMC campuses

Required Qualifications

  1. Bachelor’s degree in business, public administration, or a related field and 5 years of professional experience in insurance, risk management or related area; or, Master’s degree in business, public administration, or a related field and 3 years of professional experience in insurance, risk management or related area.
  2. Experience interacting with insurance brokers, knowledge of insurance forms and underwriting/procurement processes, claims management, and risk financing.
  3. Proficient in Microsoft Office Suite and team collaboration applications.
  4. Strong analytical, organizational, and verbal and written communication skills as evidenced by application materials, previous work history, interviews and references.

Preferred Qualifications

  1. Three years’ experience interacting with insurance brokers, knowledge of insurance forms and procurement processes, claims management, and risk financing.
  2. Insurance-related professional certification(s) such as CPCU, ARM, etc.
  3. Experience in higher education and/or an academic medical center.

Additional Candidate Instructions

A complete application consists of:
  • A cover letter addressing how required qualifications are met
  • Resume or CV
  • 3 Professional References
Incomplete applications will not be considered. This position requires a criminal background investigation.
  • Application review will begin Monday, August 1st, 2022 and will remain open until a qualified pool of candidates has been identified.

Contact Information to Applicants

Patrick Phillips

Advertised Salary Range

Starting at $75,000

Work Schedule

8a.m. - 5p.m. Monday - Friday, or as determined between the employee and supervisor.

Application Review Begins


Anticipated Start Date


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Posting Information
Posting ID:
Audit, Risk & Compliance
Primary Campus:
University of Kansas Lawrence Campus
Work Location Assignment:
Employee Class:
U-Unclassified Professional Staff
Application Review Begins: