Online Application FAQ

Online Application FAQs

  1. I am an external applicant and I'm having problems logging in.
  2. I am an internal applicant and I'm having problems logging in.
  3. What are the supported browsers?
  4. I'm using a supported browser but I'm still having problems.
  5. How do I clear my browser cache?
  6. When I try to upload my resume, I get a message that says "Your resume cannot be uploaded."
  7. I'm trying to view my resume attachment, but a window pops up and then disappears.
  8. How do I disable my pop-up blocker?
  9. My School, Major, or License/Certificate is not on the list of available options.
  10. I'm getting an "Invalid Value" error.
  11. How do I add a cover letter to my application?
  12. How do I change my password?
  13. How do I change my contact information?
  14. How do I view previous applications and cover letters?
  1. I am an external applicant and I'm having problems logging in.

IF YOU ARE A NEW USER, AND WISH TO REGISTER...
If this is your first time accessing the University of Kansas website and you wish to set up a User Name, click on the Register Now link in the Login box.

IF YOU DO NOT REMEMBER YOUR USER NAME...
If you do not remember your User Name when prompted to log in, click on the Login Help link. Enter your email address, and click on the Find User Name button. This will send you an email telling you what your User Name is.

IF YOU DO NOT REMEMBER YOUR PASSWORD...
If you remember your User Name, but do not remember your password, click on the Login Help link when prompted to log in. Enter your User Name in the text box, and click on the Get New Password button. This will send you an email telling you what your new password is.

  1. I am an internal applicant and I'm having problems logging in.

If you are a currently employed staff member, faculty member, or student that is paid you will access the Careers site by going to Self Service and logging on with your EmployeeID and password. Go to Self Service > Recruiting Activities > Careers link to see the job postings.

  1. What are the supported browsers?

Internet Explorer 8 and 9
Mozilla Firefox 3.6
Safari 4

  1. I'm using a supported browser and I'm still having problems

If you encounter an error while you are applying, it may be helpful to clear your browser cache. If you have not cleared your browser cache recently, it may take a few minutes to complete. Please refer to the questions below for instructions on how to clear cache for your particular browser.  If you still have difficulties after clearing cache, contact the KU Help Desk at (785) 864-8080.

  1. How do I clear my browser cache?

INTERNET EXPLORER: Open your Internet Explorer browser and from the menu go to Tools > Internet Options. On the General tab, click the Delete Files button. Next, click the OK button then and close your browser.

NETSCAPE: Open your Netscape browser and from the menu go to your Edit > Preferences. Under the Advanced category, select the Cache subcategory. Click the "Clear Cache" button on the Cache panel. Next click the OK button, then quit and restart your browser.

SAFARI: Go to your Safari browser and from the menu select "Reset Safari" to clear your browser history, cache, and cookies all at once. Click "Reset" on the confirmation dialog to complete this process. If you don't want to clear your browser's history, you can go to "Preferences" under the Safari menu and clear cache under "Advanced."

MOZILLA FIREFOX:  Go to your Firefox browser and from the menu go to Tools > Clear Recent History.  When you choose this option, you will then be asked to choose a specific “Time Range to Clear” from a drop down menu.  Make your selection and then click the Clear Now button.

  1. When I try to upload my resume, I get a message that says "Your resume cannot be uploaded"

You may get this message if your resume has a format that is not recognized by the system. Please be sure that your resume is in either Word (.doc) or PDF (.pdf) file format.

  1. I'm trying to view my resume attachment, but a window pops up and then disappears.

If you click on your resume attachment and nothing happens, it is probably because you have pop-up blockers enabled on either your browser or your Google or Yahoo! Toolbar. To temporarily get around this problem on Windows, hold down the Ctrl key while you click on the resume attachment. Keep holding down the Ctrl key until a window pops up asking if you want to open the file. If that still does not work, please see instructions below on how to disable pop up blockers for your particular browser.

  1. How do I disable my pop-up blocker?

Please view the Instructions for Disabling Pop-Up Blockers.

  1. My School, Major, or License/Certificate is not on the list of available options.

If you cannot find the School, Major, or License/Certificate that applies to you, you can type the correct name using the corresponding Other text boxes to the right of field.

  1. I'm getting an "Invalid Value" error

You will receive this error if the information that you typed into a particular field does not match the acceptable values for that field. This will most commonly occur for a field that has a magnifying glass to the right of the text box, such as School and Major on the Post Secondary Education page. To resolve this error for School or Major, either click on the magnifying glass icon to find the appropriate value or type the correct name into the Other box to the right of the field.

  1. How do I add a cover letter to my application?

The easiest way to add your cover letter to your application is by combining it with your resume when you apply for a specific job opening.  If you do not combine your cover letter with your resume, then you will need to go to “My Career Tools” on the Careers Home page and upload the cover letter under the link “Cover Letters and Attachments.”  We also recommend that you include the Job ID Number in the name of the cover letter file so that departments will know which letter applies to their opening.

  1. How do I change my password? (For External Applicants only)

To change your password, sign in to the Careers page. Click on the My Applications link on the top menu. Next, click on the Edit Profile link below your name. This will bring you to the Edit Profile page. Click the Change Password link to enter a new password.

  1. How do I change my contact information? (For External Applicants only)

To edit your contact information, sign in to the Careers page. Click on the My Applications link on the top menu. Next, click on the Edit Profile link below your name. This will bring you to the Edit Profile page where you can change your name, address, email address, and phone number.

  1. How do I view previous applications?

To view previous applications, sign in to the Careers page. Click on the My Applications link on the top menu. Under the My Applications group box, you will see a list of all applications you have either saved or submitted. To view an application click on the corresponding job title link. Only an application that is in "Not Applied" status can be updated.


Important Notice

Due to system maintenance, the applicant site will be unavailable on Saturday, October 18 from 2am to 10am CST.

Please check back to apply for our openings after 10am on Saturday, October 18.

We apologize in advance for any inconvenience this may cause.

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