Student House Manager - 12315BR
Student House Manager
The Student Events Manager has a broad range of responsibilities in event management, client services, patron services, and artist services.
The Student Events Manager is the main point of contact for patrons and clients using the Lied Center during events. They are also responsible for executing detailed event plans, working with rental clients, assisting the Senior Events Manager in training and supervising volunteers in the Lied Center Usher Corps, and ensuring the safety and comfort of all patrons.
- Opening and closing the building and managing public events.
- Preparing for events: signage; room layouts and seating; technology needs; printed programs, etc.
- Interacting directly with patrons: giving directions, solving seating problems and customer complaints, assisting patrons with disabilities, maintaining and distributing assistive listening devices.
- Interacting directly with rental clients and managing event set-up and execution of events. Serving as the primary contact and problem-solver on site.
- Interacting directly with artists and artist staff: setting up and clearing artist hospitality and assisting with inventory of hospitality supplies.
- Interacting with Lied Center staff and outside service providers: ticket office staff, technical services staff, parking attendants, security, concessions, and catering services.
- Setting up, operating and troubleshooting A/V and presentation equipment: projectors and computers, basic sound, and lighting equipment.
- Managing merchandise sales: setting up sales areas, counting inventory, making sales, handling cash and financial settlements.
- Coordinating and managing volunteer ushers on site: giving detailed usher briefings and assignments, opening/closing doors, managing ticket scanning and will call ticketing.
- One year of experience in events management or customer service, or equivalent experience, as evidenced by application materials.
- Experience using Microsoft Office products (Word, Excel, Outlook, PowerPoint), as evidenced by application materials.
- Must communicate clearly and concisely in writing, as evidenced by application materials.
- Must be available to work an irregular schedule, including nights and weekends.
- Familiarity with performing arts centers or theater environment.
- Knowledge and/or training in ADA regulations for public assembly.
- Experience setting up and operating basic audio/visual equipment.
- Excellent organizational and problem solving skills.
- Ability to work with a wide variety of people and project a positive, customer-friendly demeanor.