Classroom Audio/Visual Support Technician - 22864BR

Classroom Audio/Visual Support Technician

Department: 
Information Technology
Location/Division: 
University of Kansas Lawrence Campus
Work Location Assignment: 
On-Site
Reg/Temp: 
Regular
Employee Class: 
U-Unclassified Professional Staff

Position Overview

The Classroom Audio/Visual Support Technician provides day-to-day audio/visual technology support via phone, email, chat, or in person for KU classes. The position repairs or replaces permanently placed audio/visual equipment and performs routine classroom technology inspections. Provides training on use of equipment for users, and creates documentation and instructions for AV operation in rooms. Assists with equipment inventory and recommends items for removal from circulating status. This position will work closely with the AV installation unit to provide installation assistance for audio/visual equipment and will also work closely with the Educational Technology and Media Production teams to focus on the effective use and future growth/changes of classroom-based technology. This position will report to the Classroom Technologies Manager and report daily activities.

This position will work a flex work schedule (11am – 8pm) to provide evening classroom maintenance and support.

This position shares in responsibility for information security by following all applicable security policies and procedures. This position is authorized to manage, provision, and deprovision IT assets in accordance with established procedures in the performance of job duties. This position is required to work on-site.

Job Description

60% - Classroom Audio/Visual Support:
Provide level support for trouble calls/tickets for in-session classes to ensure minimal instructional downtime and assign tickets as needed. Troubleshoot both hardware and software issues. Repair or replace installed audio/visual equipment and assist with classroom technology inspections. Develop broad and in-depth knowledge of the hardware and software unique to the KU Lawrence campus. Provide excellent customer service to users of Classroom Technologies services. Confirm customer understanding of solutions and provide additional customer education as needed.

20% - Administrative:
Actively pursues and stays current on all aspects of classroom technologies. Stays current on certifications and training which directly pertain to equipment standards set forth by KU IT. Co-manage student employees assigning tasks and deploying when needed.

20% - New Installation:
Will assist with Classroom Technology installation crew on projects involving classroom technologies, renovations, or related installations to ensure inventory recording and status of upgrades. Work closely with staff in other departments to stay abreast of classroom renovation project status.

Position Requirements

  1. Ability to reach, grasp, hold, lift and place moderately heavy loads (50 lbs) with out without accommodation.
  2. Perform work above normal heights and in confined spaces.
  3. Valid driver's license.

Required Qualifications

  1. High School Diploma or GED.
  2. Two years of experience providing technical customer service.
  3. Effective written communication skills, as demonstrated in application materials.

Preferred Qualifications

  1. Experience supporting AV systems and hardware.
  2. Experience supporting instructors using technology, in a K-12 or University setting.
  3. Experience with Extron and or Creston Audio/Video equipment.
  4. Previous experience with AV system control programming.
  5. Experience with ticket management software, computerized scheduling systems and database management.
  6. Experience troubleshooting and supporting video and/or web conferencing: Zoom, Teams, Skype
  7. CTS certification, or other relevant AV industry certifications.
  8. Skilled in use of AV testing equipment and hand tools.
  9. Experience with Office productivity software: Microsoft Office 365.
  10. Ability to learn quickly and adapt rapidly in a changing environment.
  11. Ability to prioritize and multi-task.
  12. Ability to maintain effective working relationships with users and staff.
  13. Familiarity with the Lawrence KU campus facilities will be taken into consideration.

Additional Candidate Instructions

A complete application consists of:
  • A cover letter addressing how required qualifications are met
  • Resume
  • 3 Professional References

Incomplete applications will not be considered.
  • Application review will begin Monday, August 15th, 2022 and will remain open until a qualified pool of candidates has been identified.

Contact Information to Applicants

Vickey Kozlowski
vickye@ku.edu

Advertised Salary Range

$47,000- $52,000

Work Schedule

Flex Scheduled 11am -8pm

Application Review Begins

15-Aug-2022

Anticipated Start Date

29-Aug-2022

Search Jobs
Posting Information
Posting ID:
22864BR
Department:
Information Technology
Primary Campus:
University of Kansas Lawrence Campus
Work Location Assignment:
On-Site
Reg/Temp:
Regular
Employee Class:
U-Unclassified Professional Staff
Application Review Begins:
15-Aug-2022