Customer Services Student Level 2-Student Hourly - 20345BR

Customer Services Student Level 2-Student Hourly

Department: 
Information Technology
Location/Division: 
University of Kansas Lawrence Campus
Reg/Temp: 
Temporary
Employee Class: 
S-Student

Position Overview

Service Management & Delivery fosters and strengthens relationships between the KU community and KU Information Technology by providing a single point of contact for services offered by KU IT in a courteous, timely, and knowledgeable manner to facilitate access to information and the innovative use of technology in support of learning, scholarship, and creative endeavor.

Job Description

  • Advanced troubleshooting and assistance to faculty, staff, and students with problems relating to KU computing systems and services (Enroll and Pay, e-mail, Blackboard, classroom support, virus eradication, etc.), as well as general computing questions and problems.
  • Provide assistance and troubleshoot advanced account management issues.
  • Enter all issues into a problem tracking software.
  • Update the knowledgebase as required.
  • Provide remote assistance to users.
  • Assist with special projects, administrative reports, and other duties as assigned.
  • May be required to travel to different campus locations.

Required Qualifications

  1. IT Customer Services Student Level I previous work experience.
  2. Experience with the following operating systems: Windows, Apple OSX and /iOS, Android; Microsoft Office products (Word, Excel, Access, etc.).; Microsoft Outlook and configuration, as evidenced in application materials.
  3. Experience working in a customer service environment, as evidenced in application materials.
  4. Good oral and written communications skills as evidenced in application materials and interview.
  5. Experience working independently, as part of a team, and multi-task as demonstrated by application materials.
  6. Demonstrated leadership experience.
  7. Experience troubleshooting computer hardware issues as evidenced in application materials
  8. Valid U.S. driver’s license.
  9. Enrolled at the University of Kansas a minimum of 6 hours.
Position requirements:
Work hours are 10-15 hours per week including weekend, evening hours and holiday and summer breaks.

Preferred Qualifications

  1. Familiarity with KU environment and online services.
  2. Proven attendance record.
  3. Experience using a knowledgebase and/or experience using trouble-ticket submission software.
  4. Demonstrated ability to adapt to new training and responsibilities.
  5. Experience using and troubleshooting audio/visual and equipment.
  6. Advanced experience with basic computer hardware and software troubleshooting.

Additional Candidate Instructions

A complete application consists of:
- Cover letter addressing how the Required Qualifications are met.
- Resume
- 3 Professional References

Incomplete applications will not be considered.

Application review begins October 15, 2021 and will continue until the position is filled.

Contact Information to Applicants

Austin Corbitt
a140c628@ku.edu
785-864-0339

Advertised Salary Range

11.75-12.25

Work Schedule

10 - 15 hours per week.


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Posting Information
Posting ID:
20345BR
Department:
Information Technology
Primary Campus:
University of Kansas Lawrence Campus
Reg/Temp:
Temporary
Employee Class:
S-Student