Functional Systems Analyst-P2P Help Desk - 12242BR

Functional Systems Analyst-P2P Help Desk

Procurement Services
University of Kansas - Lawrence
Employee Class: 
U-Unclassified Professional Staff

Position Overview

The University of Kansas Procurement Services office seeks a Functional Systems Analyst for the P2P Help Desk to support the KU Procure-To-Pay {P2P) organization, primarily focused on the University's eProcurement and financial systems. The position reports to the Assistant Director of eProcurement and works closely with the KU Financial Management Systems (FMS) team, Procurement Services (Purchasing and Payables) and is focused on campus-wide functional support for all departments.

In addition to a competitive salary, KU offers great benefits to employees with up to 176 hours of paid vacation per year, 8 hours of sick leave earned every month, nine paid holidays plus one discretionary day, a retirement program, medical & dental insurance, life and disability insurance, other benefit plan options and State of Kansas discounts offered by various vendors. KU also offers employees educational and professional development opportunities.

KU is a great place to work!

Job Description

30%- Work the KU Procure-2-Pay help desk including real-time training, problem solving and functional trouble-shooting. Respond to both telephone and email inquiries related to the central application. Assist as required in collecting and analyzing data related to the central applications performance and pending upgrades.

30%- Work collaboratively with other Functional Analysts to perform tasks such as monitoring and troubleshooting supplier and order distribution errors and problems. Tasks may also include catalog related issues including enablement/maintenance and contract maintenance Consult with the Assistant Director of eProcurement, FMS, Payables, Purchasing and other FITC Support
Staff to resolve problems. Assist with system testing related to features, upgrades, and problem resolution, etc.

20%- Participate in and provide training for Purchasing and eProcurement and related financial systems, which includes assisting with training development, delivery, and coordination. This may include, but is not limited to coordinating departmental training with available resources, writing and editing instructional materials, delivering classroom system training to small groups and classes of ten or more, and one-on-one deskside training as necessary. Training is provided to support staff, managers, researchers, and faculty as needed. Duties may include supervision of student employees.

15%- Assist FMS team in evaluating and testing scenarios related to updates, custom fixes, problem resolution and enhancement projects in FITC.

5%- Other duties as assigned.

Required Qualifications

1. Bachelor's degree in Business, Finance, Information Technology, or related field from an accredited college or university AND one year of professional accounting, procurement or other experience in an automated business environment, OR high school diploma/GED equivalent and five years of professional work experience (i.e. Procurement, Accounts Payable, Supply Chain, Finance or related field). Two years of relevant education AND three years of relevant work experience may be substituted to meet the five years of work experience requirement.
2. Demonstrated proficiency in Microsoft Office products, including PowerPoint (samples of work may be requested).
3. Excellent written and verbal communication skills including the ability to present in groups as evidenced by application materials and interviews.
4. Strong customer service skills and the ability to communicate to a wide constituency of business partners and users (as evidenced through the evaluation and interview process along with work history).

Preferred Qualifications

1. One (1) year experience working in a cross-functional team environment.
2. One (1) year experience with Enterprise Resource Planning (ERP), eProcurement, eBid Systems, Travel and Expense Systems, Computerized Maintenance Management System (CMMS) and Procure-To-Pay (P2P) processes and systems.
3. Experience with Oracle Financials In the Cloud (FITC), CONCUR, PeopleSoft Financials and Maximo.
4. One (1) year Customer Service/Help Desk experience, with an emphasis in an automated business environment.
5. One (1) year working as a trainer or presenting information in an instructional environment on a regular basis.
6. Purchasing, Payables or Information Systems experience at a college or university.
7. eProcurement Catalog enablement and maintenance experience.
8. System or database contract management experience.

Additional Candidate Instructions

Apply online at Please include a resume addressing how you meet the required qualifications, cover letter, and the names and contact information to three professional references with your online application. Review of applications begins July 6, 2018. Applications will be accepted until July 20, 2018 or until position is filled.

Contact Information to Applicants

Teresa Krambeer, 785-864-6802,

Advertised Salary Range


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Posting Information
Posting ID:
Procurement Services
University of Kansas - Lawrence
Employee Class:
U-Unclassified Professional Staff
Application Review Begins:
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