IT Associate Director- Data Center Infrastructure, Operation & Support - 12317BR

IT Associate Director- Data Center Infrastructure, Operation & Support

Information Technology
University of Kansas - Lawrence
Employee Class: 
U-Unclassified Professional Staff

Position Overview

Under broad direction, the IT Associate Director for Data Center Infrastructure, Operations and Support is responsible for all aspects of the day to day operations and support of KU’s data center infrastructure including but not limited to: servers, storage, virtualization, data center facility infrastructure (power, HVAC, etc.), enterprise systems monitoring and some enterprise applications (Exchange, Skype, logging). This includes managerial/supervisory oversight of the Enterprise Platforms, Enterprise Systems and the Data Center Operations (NOC, Facilities Management) teams. This position will be responsible for ensuring continuous and seamless operation of data center IT and facility infrastructure, working to develop policy and assisting with budget planning and development. This position operates with a significant degree of autonomy and may work closely with high-level administrators.

Job Description

50%- High level planning and support for University data center facilities and IT systems:
  1. Direct and coordinate day-to-day planning, design, installation and maintenance of the data center facilities and IT systems consistent with customer needs, organization objectives and technological resources.
  2. Provide strategic and tactical planning for data center facilities and IT systems.
  3. Interface with IT Leadership and other campus entities to prioritize and coordinate data center facilities and IT systems plans with the University's business plan.
  4. Strategize to ensure capacity and services meet current and future business requirements.
  5. Direct development of project plans for implementation of new data center facilities, IT systems, and supporting technologies.
  6. Coordinate with vendors involved in providing service or contract work related to data center facilities and IT systems as appropriate.
  7. Oversee development of data center facility and IT system standards.
  8. Lead in the development and management of the University's data center facilities and IT systems and provide the most efficient support for current operations and future information technology needs.
  9. Attend meetings with entities on campus to provide expertise in the understanding, planning, design, and implementation of data center facilities and IT systems.

30%- Management of enterprise platforms, enterprise systems and data center operations (NOC, Facilities Management) teams: Oversees the day-to-day activities for the groups, providing direction for:
  1. Managing staff, which would include conducting performance appraisals, setting performance goals and benchmarking, coaching and mentoring staff professional development.
  2. Preparing the annual budget and monitoring income and expenditures for assigned projects, thus ensuring fiscal expenditures do not exceed income for the unit.
  3. Monitoring of the unit's workload, and preparing productivity reports.
  4. Training staff or make training available within the units as needed.
  5. Other more general managerial responsibilities include:
a. Setting goals and objectives for the individual and the unit with assistance from team leads
b. Delegating appropriately to staff and team leads
c. Providing assistance and support
d. Providing a climate for motivation
e. Creating a supportive working relationship
f. Emphasizing continuing development

6. Providing opportunities for future growth and advancement

10%- Committee/Project
  1. Serves on multiple committees to plan projects, discuss resource planning and allocation, task delegation to accomplish project goals and objectives, ensuring timely resolution of issues, using escalation as necessary, creation of ongoing status and evaluation reports.
5%- Professional Involvement: The Associate Director must be actively involved with profession al organizations to foster a relationship between these organizations and IT. This will result in KU being recognized as leader in the industry. Duties include:
  1. Actively participating in profession al telecommunications organizations as a member of standards and code committees, or an officer at national or regional levels.
  2. Keeping current with technological trends in the networking and telecommunications industries and sharing this knowledge via white papers, articles, and presentations.
  3. Collaborating with manufactures' marketing and engineering staff to develop new products, or to enhance existing products to improve the installation or maintenance of an installed structural cabling system.
5%- Other duties as assigned.

Security Profile:
The Associate Director is responsible for complying with departmental policy relating to security. This includes key security, vehicle security, controlling access to secure areas and data security. In addition, the Associate Director:
• Handles sensitive data - This position is authorized to handle sensitive or confidential data in accordance with established procedures in the performance of job duties.

Required Qualifications

  1. Bachelor's degree and five (5) years of relevant experience with enterprise systems.
  2. Two (2) years of supervisory experience and/or progressively responsible management role.

Preferred Qualifications

  1. Management or senior team lead experience in IT operations and support.
  2. Experience in technical process development
  3. Experience with network monitoring systems.
  4. Professional certification and/or instructor led training in IT Service Management (ITIL)
  5. Professional certification and/or instructor led training in servers, storage or virtualization (VMWare VCP/VCIE, MS MSCE, Red Hat RHCE, etc.)
  6. Professional certification and/or instructor led training in cloud operations (AWS, Azure, etc).
  7. Professional certification and/or instructor led training in Network systems design (e.g. CCNA).
  8. Professional experience with IT business service management (SLA management, metrics, asset management, etc.)

Additional Candidate Instructions

A complete application consists of:

A cover letter addressing how required qualifications are met.
3 Professional References

Incomplete applications will not be considered.

Deadline for applications is Thursday, July 19th, 2018.

Contact Information to Applicants

Eric Freeze
Deputy CIO for Technology

Advertised Salary Range


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Posting Information
Posting ID:
Information Technology
University of Kansas - Lawrence
Employee Class:
U-Unclassified Professional Staff
Application Review Begins:
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