Functional Systems Analyst for Academic Success Technologies
Position Overview
The Success Technologies Analyst works directly with the academic advising technologies systems and processes for KU. This individual serves as the subject matter expert for the student success management system and its interface with the student information system and information technology. The Analyst is responsible for all set up and maintenance of the system, system testing and trouble-shooting, documentation and communication about system updates and improvements. The Analyst works directly with vendor consultants and tech support to identify issues and find solutions for functionality or improved service. The Analyst is responsible for continual system monitoring, investigates new system functionality and provides updates or recommendations to partner units and leadership as necessary. The Analyst is responsible for new user onboarding and system access as well as maintenance for learning resources for users. The Analyst reports to the Success Technologies Manager and works collaboratively with the Academic Success Initiatives team as well as colleagues from advising and support communities, Student Information Systems and IT.
Unit Overview
Academic Success advocates for and strategically advances education at the University of Kansas. We walk with students from orientation to graduation, providing them with high-quality, data-driven academic and career advising, targeted academic support systems and networks, and empowering and engaging experiential learning. We serve the university as a whole, coordinating with faculty, staff, and students throughout KU to further educational initiatives and strategic goals. Our units include University Academic Support Centers, Centers for Orientation and Academic Advising Programs, and Career and Experiential Learning. In a continuing effort to enrich the university and provide equal educational and employment opportunities, the university actively encourages applications from members of underrepresented groups.
Unit Overview
Academic Success advocates for and strategically advances education at the University of Kansas. We walk with students from orientation to graduation, providing them with high-quality, data-driven academic and career advising, targeted academic support systems and networks, and empowering and engaging experiential learning. We serve the university as a whole, coordinating with faculty, staff, and students throughout KU to further educational initiatives and strategic goals. Our units include University Academic Support Centers, Centers for Orientation and Academic Advising Programs, and Career and Experiential Learning. In a continuing effort to enrich the university and provide equal educational and employment opportunities, the university actively encourages applications from members of underrepresented groups.
Job Description
80% Student Success System Coordination
- Serves as a Functional Subject Matter Expert in a variety of different success technologies
- Works directly with vendor representatives and support for product enhancements and data validation
- Conducts system access audits and daily adjustments
- Coordinates system daily maintenance
- Responds to first tier support tickets
- Responds to all incoming system inquiries and unit email management
- Assists with the coordination of the academic success technologies website updates
- Responsible for set up and test scenarios in training site
- Creates system use overviews, workflow documentation, job aids and system archive documents
- Provides data and analytics to supervisor for inclusion in annual reports and system updates
- Maintains expertise in advising subject matter, student records data, university policy and procedures
- Research Higher Education standards, behaviors and best practices in advising technology use and functionality
- Provides materials, promotional content, and other educational materials to stakeholders promotion of systems.
- Serves as a member of Academic Success Team
- Draws on professional experience to build campus partnerships while assisting Academic Success and the University of Kansas in reaching goals
- Serves as the Academic Success representative on assigned workgroups or committees
- Participates in relevant professional development annually
- Contributes to other student success technology initiatives as assigned
- May supervise student hourly employees (on-campus supervision required)
Required Qualifications
- Bachelor’s degree and one (1) year of relevant experience OR a high school diploma and three (3) years of relevant experience.
- One (1) year experience working in a higher education setting.
- One (1) year experience working with an academic advising technology platform.
- Excellent written skills as evidenced by application materials.
- Experience with statistical analysis/modeling and applications, such as Excel or SAS, SPSS, etc.
- Experience with Microsoft Office Suite products—MS Excel, MS Word, MS PowerPoint, Outlook, etc.
- Experience working with student information systems (PeopleSoft, Banner etc.)
Preferred Qualifications
- Master’s Degree in related area or discipline
- Demonstrate attention to detail and interpretation of data as evidenced in application materials and interview.
- Demonstrated experience with relevant student success management systems (Starfish, EAB SSC etc.)
- Demonstrated work experience managing multiple, complex projects simultaneously.
- Demonstrated familiarity with policies and processes in higher education (FERPA, accessibility, SAP etc.)
- Demonstrated knowledge of retention and graduation issues of undergraduate and graduate students.
- Professional experience developing assessment reports and performing statistical analysis at a department level in a higher education institution.
- Detailed knowledge of the business processes and business needs of academic advising offices.
Additional Candidate Instructions
A complete application consists of the online application, cover letter, resume, & 3 professional references. Only complete applications will be considered.
- Application review begins Monday, October 2, 2023. For consideration apply no later than Sunday, October 1, 2023.
Contact Information to Applicants
Kim LaFever
klafever@ku.edu
klafever@ku.edu
Advertised Salary Range
48,000 - 51,000
Application Review Begins
Monday October 2, 2023
Anticipated Start Date
Wednesday November 1, 2023