Academic Success Student Navigator – Pool Student Hourly

Position Overview

The Academic Success Student Navigator is dedicated to the mission of providing high quality, student-to-student interactions focused on early student engagement while increasing student motivation for excellence at KU. This position will serve students directly and act as a referral agent to other units and departments as needed. The goal of the position is to ensure students have an advocate and accountability partner to increase student completion within introduction coursework at KU.

Job Description

The Academic Success Student Navigator plays a critical role in student success by:
  • assisting students in the areas of student academic case management through KU’s early alert system
  • student outreach and appointment scheduling
  • peer-level academic connection and guidance with fundamental student skills
  • individual student engagement focused on overcoming personal and academic barriers
  • student referral to success resources
  • data entry.

This position is expected to learn and refer students to the breadth of support systems available at KU. This position is expected to be highly engaged in the academic success technology platform where students will document student outreach (phone calls, texts, and emails) to students directly, and close student cases as appropriate for tracking.

Required Qualifications

  • Must be a KU undergraduate student enrolled in 6 credit hours at KU and have completed 15 credit hours by time of employment.
  • Must have and maintain a 2.5 or higher cumulative GPA and be enrolled in at least 12 credit hours during academic year.
  • Experience with Microsoft Office Suite as demonstrated in the application materials.
  • Previous experience that required a commitment to high quality customer service as evidenced by application materials.

Preferred Qualifications

  • Eligible for Federal Work Study through KU Financial Aid.
  • Experience with applied motivational strategies in an academic setting.
  • Strong knowledge of KU’s academic support areas and ability to learn and understand academic requirements and deadlines.
  • Demonstrated ability to learn new technology systems.
  • Experience multitasking / executing multiple projects simultaneously.
  • Strong interpersonal communication skills
  • Ability to work in a team and to be flexible
  • Ability to problem-solve and troubleshoot

Additional Candidate Instructions

A complete application consists of:
  1. Cover Letter addressing the required qualifications
  2. Resume
  3. 1 professional reference – can be faculty or staff familiar with your work.

Contact Information to Applicants

Kim LaFever,

Advertised Salary Range


Anticipated Start Date

Friday June 2, 2023

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Posting Information

  • Posting ID:  24127BR
  • Department:  Academic Success
  • Primary Campus:  University of Kansas Lawrence Campus
  • Reg/Temp:  Temporary
  • Employee Class:  S-Student

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