POOL - Edwards Campus Welcome Center Customer Svc Assoc.-Stdnt Hrly - 18916BR

POOL - Edwards Campus Welcome Center Customer Svc Assoc.-Stdnt Hrly

Edwards Campus
Univ of Kansas Edwards Campus
Employee Class: 

Position Overview

The Welcome Center Customer Service Associate is a critical member of the Welcome Center team, dedicated to the mission of providing a one-stop-shop for all student needs. This position will serve students directly and act as a referral agent to other units and departments as needed. The goal of the unit is to provide accurate, friendly and consistent service to students focused on increasing student access and retention at the Edwards Campus.

Job Description

The Welcome Center Customer Service Associate plays a critical role in student success by assisting students in the areas of: KU ID, Library books, immunizations, study room scheduling, appointment scheduling, monitoring check-in system, data entry, answering phones, monitoring help tickets, website chat, tours and assisting students via online and in-person. Also, this position assists faculty and staff as needed to support the Welcome Center’s mission.

Required Qualifications

  1. One year experience in Microsoft Office Suite products.
  2. Commitment to high quality customer service as evidenced by application materials.
  3. Enrolled in at least 6 credit hours within a KU Edwards academic program.
Only students who are eligible for Federal Work Study through KU Financial Aid should apply.

Position Requirements

Work hours are a minimum of 10-20 hours per week.
Evening, weekend and summer hours.

Preferred Qualifications

  1. Familiar with KU Edwards Welcome Center processes.
  2. Experience in a customer service position.
  3. Experience multitasking / executing multiple projects simultaneously.
  4. Eligible for Federal Work Study through KU Financial Aid..

Additional Candidate Instructions

A complete application consists of:
Cover Letter addressing the required qualifications

Initial review of applications begins May 1, 2021 and will continue as positions become available. POOL hires will be made throughout the semester as needed.

WORK LOCATION - Edwards Campus, Overland Park

Contact Information to Applicants

Michelle Audley

Advertised Salary Range


Work Schedule

10 - 20 hours per week

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Posting Information
Posting ID:
Edwards Campus
Primary Campus:
Univ of Kansas Edwards Campus
Employee Class: