POOL-Student Computer Operator-Student Hourly - 22394BR
POOL-Student Computer Operator-Student Hourly
POOL-Student Computer Operator-Student Hourly
Department:
Information Technology
Location/Division:
University of Kansas Lawrence Campus
Reg/Temp:
Temporary
Employee Class:
S-Student
Position Overview
This position is in the Network Operations Center (NOC) which is open 24 hours, 7 days a week. Candidate hired will be trained to handle processes during planned and unplanned staff absences.
Routine work schedule: Monday, Wednesday, Friday afternoons.
NOTE: Routine work schedule will vary at times in order to provide support where needed on all 3 shifts and different days of the week. Advance notice will be given and class schedules are always considered.
Routine work schedule: Monday, Wednesday, Friday afternoons.
NOTE: Routine work schedule will vary at times in order to provide support where needed on all 3 shifts and different days of the week. Advance notice will be given and class schedules are always considered.
Job Description
1. Answer phone and direct calls.
2. Monitor system consoles, campus network, all data center servers, building and remote site security monitors.3. Respond to systems and service monitor information and initiate recovery or resolution.
4. Document problems in ticketing system.
5. Assist full-time staff in problem detection, reporting and resolution for all Data Center problems, environmental issues and events.
6. Assist full-time staff in monitoring, problem reporting and quality assurance of nightly production processing.
7. Assist full-time staff on Data Center floor.
8. Project work as assigned.
Required Qualifications
1. Enrolled in 6 hours at The University of Kansas.
2. Grade point average of 2.0 or above.
3. Previous work experience with computers.
2. Grade point average of 2.0 or above.
3. Previous work experience with computers.
Preferred Qualifications
1. Anticipate longevity exceeding 1 year.
2. Able to work up to 15-20 hours a week.
3. Display excellent customer service skills.
4. Available to work during the summer months and most holidays and breaks.
2. Able to work up to 15-20 hours a week.
3. Display excellent customer service skills.
4. Available to work during the summer months and most holidays and breaks.
Additional Candidate Instructions
A complete application: online student application.
Application review will begin June 13, 2022 and will continue until the position is filled.
Work schedule:
- varies at times to provide support where needed on all 3 shifts and different days of the week
- Monday, Wednesday, Friday afternoons
- work 15-20 hours per week
- available to work summer months and most holidays and breaks
Contact Information to Applicants
Nancy Baker, nbaker@ku.edu
Advertised Salary Range
15.00
Work Schedule
Routine work schedule: Saturday and Sunday 8:00 a.m. to 4:00 p.m. and will vary from time to time