Residence Life Complex Director - 10988BR

Residence Life Complex Director

Housing Office Administration
Employee Class: 
U-Unclassified Professional Staff

Position Overview

We proudly commit to preparing our students and staff to thrive in a global community. We seek to understand and affirm all identities we serve to develop a culture where individuals challenge assumptions and engage in open discourse. Through representative staff and equitable policies, we will continue to serve the evolving needs of our diverse communities.

The Complex Director (CD) is responsible for the vision, development, and management of a residential building/area consisting of 350-750 students. The Complex Director supervises two-six Assistant Complex Directors/Scholarship Hall Directors, one full-time Administrative Assistant, and indirectly supervises 8-20 undergraduate staff members (Resident Assistants, Food Board Mangers, Proctors, and Desk Assistants).

Additional duties include community development, student development, staff development, student conduct, crisis intervention, student engagement and leadership, creating a strong sense of community through the implementation of the residential curriculum, hall government advisement, and summer support.

The CD serves, on a rotating basis, as the crisis management contact for a section of the residential population. As a result, the CD must maintain strong relationships with the University Police and other university support services.

The CD has a foundational role in supporting residential community members in realizing their full potential as individuals, members of the KU community, and members of society as a whole. The CD works to provide an engaging community that increase awareness and advocacy, self-responsibility, interdependence and continued knowledge building.

The CD is a member of the University of Kansas Student Housing Residence Life Senior Staff team and is supervised by an Assistant Director. Complexes vary in physical size, student population, and programmatic emphasis.

Job Description

Student Learning & Advising- 30%
  • Implement departmental residential curriculum focused on promoting healthy communities, interpersonal & intrapersonal competence, academic success, inclusion and engaged civility.
  • Develop communities with emphasis on student input, responsibility, and decision-making.
  • Advise student groups within the department (Hall Councils, National Residence Hall Honorary, Association of University Residence Halls, All Scholarship Hall Council, and Apartment Living Association).
  • Foster and maintain relationships with university academic support services and oversee the referral of students to university resources.
Supervision- 15%
  • Supervise graduate student staff members including recruitment, selection, training, and development while guiding their supervision of undergraduate staff.
  • Indirectly supervise undergraduate student staff.
  • Supervise full-time Administrative Assistant in their administrative responsibilities including management of front desk, communications, and security services.
  • Ensure staff understands and implements departmental and university mission/vision.
  • Maintain regular staff and individual meetings with direct reports and complex team. Including frequent formal and informal communication with staff regarding responsibilities, personal well-being, and academic success.
  • Support and recognize individual and group achievements.
Inclusion & Student Advocacy- 15%
  • Foster an environment, educate, and train staff that promotes and supports inclusion and social justice.
  • Promote positive interactions and decisions which affirm individual responsibility and demonstrate respect for others, personal boundaries, and university property.
  • Respond to bias-related incidents; support the department’s commitment to creating safe and inclusive communities.
  • Actively engage in the evolution of the community climate, develop plans that foster inclusion and acceptance of students, and engage the community through dialogues and events to establish shared expectations and standards of living that uplift all students.
  • Engage in follow-up and aftercare with students.
Student Conduct & Crisis Intervention- 15%
  • Serve as a university student conduct officer and primary case manager for complex/building conduct; ensuring that graduate students adjudicate student conduct with a student learning approach.
  • Oversee and manage the documentation and referrals from incidents involving students utilizing Maxient software.
  • Follow up and provide support with staff and students regarding their involvement in incidents.
  • Intervene and make referrals as appropriate to individual and/or group concerns in a timely manner.
  • Participate in rotating on-call duty coverage for assigned coverage area during academic year and break housing periods.
Administration & Building Management- 15%
  • Work collaboratively with the building Administrative Assistant to oversee and manage building occupancy.
  • Serve as a representative of KU Student Housing, Student Affairs, and the university.
  • Conduct facilities walkthroughs and report ongoing facilities and safety/security concerns.
  • Monitor the physical maintenance of the complex in cooperation with custodial and maintenance staff in Facilities Services.
  • Facilitate all building opening and closing procedures.
  • Other related duties as assigned.
Professional Development- 10%
  • Full financial support to attend one regional and one national conference per year.
  • Serve as committee chair for departmental committees including: recruitment, training, residential curriculum, policies and procedures, inclusion and social justice initiatives, and student leadership development.
  • Opportunity to teach or co-teach a University (UNIV) 101 course.
  • Opportunity to engage in regional and national organizations.
  • Facilitate campus-wide leadership programs.
  • Serve on campus-wide professional development, strategic planning, or other committees.

Required Qualifications

1. Master’s degree conferred by date of appointment, in higher education administration, education, or a related field.
2. At least one year of experience in residence life administration or related field including staff supervision.

Preferred Qualifications

  1. Experience with development and/or implementation of student learning initiatives including residential curriculum, learning communities, or teaching.
  2. Supervision/management experience.
  3. Communication experience, including written, verbal, and large group presentations.
  4. Strong commitment to social justice, a focus on the success of all students, an open mind, and a willingness to learn.
  5. Experience managing student conduct programs including hearing officer experience.
  6. Experience working with crisis response and management.

Additional Candidate Instructions

Complete applications require a cover letter, resume, and contact data for at least three references. Incomplete applications will not be accepted.

First Review of applications will begin on March 12, 2018 and will continue until a qualified applicant pool is assembled.

Contact Information to Applicants

Dan Soulier, Complex Director

Advertised Salary Range

47,470 minimum for 12-month appointment plus furnished apartment, meals, and benefits.

Application Review Begins


Anticipated Start Date


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Posting Information
Posting ID:
Housing Office Administration
Employee Class:
U-Unclassified Professional Staff
Application Review Begins:
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