Residence Life Complex Manager - 22186BR

Residence Life Complex Manager

Housing Office Administration
University of Kansas Lawrence Campus
Work Location Assignment: 
Employee Class: 
U-Unclassified Professional Staff

Position Overview

In addition to the Residence Life Complex Manager's bi-weekly salary, the following Amenities are also provided:
  • A fully furnished apartment plus utilities, internet and access to free laundry.
  • A cell phone stipend and dining plan when dining centers are in operation.

The Complex Director (CD) is responsible for the daily operations and management of a residential building/area consisting of 350-800 students. The Complex Director supervises one to six Assistant Complex Directors (ACD) or Scholarship Hall Directors (SHD), front desk assistants, and indirectly supervises 8-24 undergraduate staff members (Resident Assistants, Food Board Managers, Proctors).

Additional duties include community development, student development and retention, staff development, student conduct, crisis intervention, student engagement and leadership, budget management, creating a strong sense of community through the implementation of the residential curriculum, hall government advisement, and summer support.

The CD serves, on a rotating basis, as the crisis management contact for a section of the residential population.

The CD has a foundational role in supporting residential community members in realizing their full potential as individuals, members of the KU community, and members of society as a whole. The CD works to provide an engaging community that increase awareness and advocacy, self-responsibility, interdependence and continued knowledge building.

The CD is a member of the University of Kansas Student Housing Residence Life Senior Staff team and is supervised by an Assistant Director. Complexes vary in physical size, student population, and programmatic emphasis. This is a full-time, 12-month live-in staff position.

Job Description

Supervision 20%
  • Supervise graduate student staff members including recruitment, selection, training, and development while guiding their supervision of undergraduate staff.
  • Indirectly supervise undergraduate student staff.
  • Ensure staff understands and implements departmental and university mission/vision.
  • Maintain regular staff and individual meetings with direct reports and complex team. Including frequent formal and informal communication with staff regarding responsibilities, personal well-being, and academic success.
  • Support and recognize individual and group achievements.

Student Learning & Advising 20%
  • Implement departmental residential curriculum focused on academic success, engaged civility, health & wellness, and self & relational management.
  • Develop communities by using Baxter Magolda’s theory of self-authorship with an emphasis on creating learning partnerships with residents.
  • Advise student groups within the department (Programming Boards, All Scholarship Hall Council, and Apartment Living Association).
  • Foster and maintain relationships with university academic support services and oversee the referral of students to university resources.

Inclusion & Student Advocacy 15%
  • Foster an environment, educate, and train staff that promotes and supports inclusion and social justice.
  • Promote positive interactions and decisions which affirm individual responsibility and demonstrate respect for others, personal boundaries, and university property.
  • Respond to bias-related incidents; support the department’s commitment to creating safe and inclusive communities.
  • Actively engage in the evolution of the community climate, develop plans that foster inclusion and acceptance of students, and engage the community through dialogues and events to establish shared expectations and standards of living that uplift all students.

Student Conduct & Crisis Intervention - 20%
  • Serve as a university student conduct officer and primary case manager for complex/building conduct; ensuring that graduate students adjudicate student conduct with a student learning approach.
  • Oversee and manage the documentation and referrals from incidents involving students utilizing Maxient software.
  • Follow up with and provide aftercare support to staff and students regarding their involvement in incidents.
  • Intervene and make referrals as appropriate to individual and/or group concerns in a timely manner.
  • Participate in rotating on-call duty coverage for assigned coverage area during academic year and break housing periods.

Administration & Building Management - 15%
  • Work collaboratively with the central occupancy management staff to oversee and manage building occupancy and front desk functions, including supervision of desk assistants.
  • Oversee complex budgets for programming and student personnel.
  • Conduct facilities walkthroughs and report ongoing facilities and safety/security concerns.
  • Monitor the physical maintenance of the complex in cooperation with custodial and maintenance staff in Facilities Services.
  • Facilitate all building opening and closing procedures.
  • Assist in the coordination and supervision of summer undergraduate staff.
  • Support management and organization of summer operations for camps, conferences, and summer school.
  • Serve as a representative of KU Student Housing, Student Affairs, and the university.
  • Other related duties as assigned.

Professional Development 10%
  • Serve as committee chair for departmental committees including recruitment (Full-time, graduate, and undergraduate), Staff Education (training), residential curriculum, policies and procedures, inclusion and social justice initiatives and large-scale events.
  • Opportunity to teach or co-teach a section of University (UNIV) 101, KU’s orientation seminar.
  • Facilitate campus-wide leadership programs.
  • Serve on campus-wide professional development, strategic planning, or other committees.

Position Requirements

  1. This position requires working on-site.
  2. Some evening and weekend work required.

Required Qualifications

  1. Master’s degree in higher education administration, student affairs or related field and conferred by date of appointment.
  2. At least one year of experience in residence life administration or related field.
  3. Experience supervising staff.

Preferred Qualifications

  1. Experience with development and/or implementation of student learning initiatives including residential curriculum, learning communities, or teaching.
  2. Management experience.
  3. Excellent written and verbal communication skills, as evidenced by application materials and interview process.
  4. Experience giving presentations.
  5. Experience managing student conduct programs including hearing officer experience.
  6. Experience working with crisis response and management.

Additional Candidate Instructions

A complete online application includes:
  1. Cover letter addressing how you meet the required and preferred qualifications.
  2. Resume.
  3. Contact information for three professional references (including at least one previous or current supervisor).
Application review begins Tuesday, May 24, 2022 and continues until a pool of qualified applicants is identified.

Contact Information to Applicants

Kirsten Andrews,

Advertised Salary Range

Starts at $45,000 and is commensurate with experience

Work Schedule

Monday- Friday, 8 am to 5pm with some evenings and weekends.

Application Review Begins


Anticipated Start Date


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Posting Information
Posting ID:
Housing Office Administration
Primary Campus:
University of Kansas Lawrence Campus
Work Location Assignment:
Employee Class:
U-Unclassified Professional Staff
Application Review Begins: