Student Computer Operator-Student Hourly - 19423BR

Student Computer Operator-Student Hourly

Department: 
Information Technology
Location/Division: 
University of Kansas Lawrence Campus
Reg/Temp: 
Temporary
Employee Class: 
S-Student

Position Overview

This position is in the Network Operations Center (NOC) which is open 24 hours, 7 days a week. Candidate hired will be trained to handle processes during planned and unplanned staff absences.

Routine work schedule: Monday, Wednesday, Friday afternoons.

NOTE: Routine work schedule will vary at times in order to provide support where needed on all 3 shifts and different days of the week. Advance notice will be given and class schedules are always considered.

Job Description

1. Answer phone and direct calls.
2. Monitor system consoles, campus network, all data center servers, building and remote site security monitors.
3. Respond to systems and service monitor information and initiate recovery or resolution.
4. Document problems in ticketing system.
5. Assist full-time staff in problem detection, reporting and resolution for all Data Center problems, environmental issues and events.
6. Assist full-time staff in monitoring, problem reporting and quality assurance of nightly production processing.
7. Assist full-time staff on Data Center floor.
8. Project work as assigned.

Required Qualifications

1. Enrolled in 6 hours at The University of Kansas.
2. Grade point average of 2.0 or above.
3. Previous work experience.

Preferred Qualifications

1. Anticipate longevity exceeding 1 year.
2. Able to work up to 15-20 hours a week.
3. Display excellent customer service skills.
4. Available to work during the summer months and most holidays and breaks.

Additional Candidate Instructions

A complete application: online student application.

Application review will begin June 22, 2021 and continue until the position is filled.

Work schedule:

  • varies at times to provide support where needed on all 3 shifts and different days of the week
  • Monday, Wednesday, Friday afternoons
  • work 15-20 hours per week
  • available to work summer months and most holidays and breaks
NOTE: This posting will close when the position is filled.

Contact Information to Applicants

Nancy Baker, nbaker@ku.edu

Advertised Salary Range

11.00 per hour

Work Schedule

Routine work schedule: Saturday and Sunday 8:00 a.m. to 4:00 p.m. and will vary from time to time


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Posting Information
Posting ID:
19423BR
Department:
Information Technology
Primary Campus:
University of Kansas Lawrence Campus
Reg/Temp:
Temporary
Employee Class:
S-Student