Student IT Support Technician - 22294BR

Student IT Support Technician

Department: 
Information Technology
Location/Division: 
University of Kansas Lawrence Campus
Reg/Temp: 
Temporary
Employee Class: 
S-Student

Position Overview

The Student IT Support Technician position is responsible for working as a part of a team to provide technical support for end users.

Job Description

  1. Provide basic technical support via phone, email, chat, or in person.
  2. Troubleshoot hardware and software issues.
  3. Maintain accurate hardware inventory.
  4. Create and update support tickets in ticket management system.
  5. Install, upgrade, image, and configure computer hardware and software.
  6. Provide support to campus support staff when requested.
  7. Perform special projects and other duties as assigned.

Required Qualifications

  1. Able to work a minimum of 12 hours per week.
  2. Experience using or managing Windows, Mac and/or Linux operating systems.
  3. Experience troubleshooting computer hardware and software issues.
  4. Experience working in a customer service centric environment.
  5. Good oral and written communication skills as evidenced by application materials and possible interview.
  6. Valid current driver’s license.
  7. Were enrolled in at least 6 credit hours for Spring OR pre-enrolled in 6 credit hours Fall OR enrolled in at least 1 credit hour Summer.

Preferred Qualifications

  1. Previous professional experience supporting/troubleshooting computer hardware and software.
  2. Experience using or managing Dell computer hardware.
  3. Experience using or managing multi-function devices (print/fax/scan devices.)
  4. Experience using a ticketing system (ServiceNow, Remedy, etc.)
  5. Experience using a configuration management solution (Microsoft System Center Configuration Manager.)
  6. Knowledge of LAN / WAN principles and protocols.
  7. Experience creating technical documentation.
  8. Able to work over academic, holiday, and summer breaks.
  9. Eligible for Federal Work Study.
  10. Ability to lift 50 pounds.

Additional Candidate Instructions

A complete application consists of:
- Cover letter addressing how the Required Qualifications are met.
- Resume
- 3 Professional References
Incomplete applications will not be considered.

Application review will begin May 30, 2022 and continue until all positions are filled.

Contact Information to Applicants

Tom Johnson
tvj@ku.edu

Advertised Salary Range

$9.00 - $11.00 per hour - Depending upon experience & qualifications

Work Schedule

12-20 hours per week.


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Posting Information
Posting ID:
22294BR
Department:
Information Technology
Primary Campus:
University of Kansas Lawrence Campus
Reg/Temp:
Temporary
Employee Class:
S-Student