Associate Director

• Manage the day-to-day functions of a multi-discipline, cross-functional, and multi-location academic advising team (assistant directors and advisors), including scheduling, coordination of work, training and compliance, advisor systems, and referring students to appropriate resources/departments/personnel.
• Consult with the management team to address overall quality of advising services and deliverables and ensure milestones are met.
• Monitor, evaluate, and follow up on best practices and approach implementation across teams.
• Inform and oversee systems that support advisors, students, and operations.
• Manage the input of appropriate data into campus service and CRM systems to track usage and content while also informing the knowledge base of those systems’ content.
• Ensure compliance with all student records and enrollment, FERPA, Financial Aid policies, etc.
• Collect, analyze and report student success and/or academic advisor data as requested, providing reports as needed.
• Promote student retention by collaboratively developing, implementing, and maintaining retention practices with the academic advising teams.
• Work with the other Associate Directors and Director to build a comprehensive, ongoing professional development plan/workshop schedule for all advisors and related personnel.
• Address student and parent concerns that become elevated either by students, advisors, or college administration.

• Develop and maintain strong institutional relationships with student service units and College/School leads with the aim of providing coordinated student support from an advising lens.
• Communicate regularly with College/School assistant deans about policy, process, and student needs.
• Acts as a key resource for faculty and administrators and interprets policies related to academic advising.
• Provide data and feedback related to student flow, curricular or policy concerns.
• Manage the Service Level Agreements for the assigned Student Pathways areas.

• Define performance expectations, ensure accountability, provide ongoing feedback, coaching and mentoring to advising leads.
• Analyze student trends and make recommendations for process or policy improvements.
• Collaborate with Orientation & Transition Programs on advising needs during new student orientation and onboarding.
• Work collaboratively with campus partners to meet student needs or improve student related processes in Enrollment Management, Academic Success, Student Affairs, and International Affairs.
• Analyze, interpret, and respond to daily, monthly, and semesterly metrics on advising and student enrollment. Prepare recommendations for advising leadership.
• Creation of templates and standardized process in consultation with advising leads.

• Assists in strategic planning and vision setting to advance the mission and goals of Academic Success.
• Plans, develops, and manages advising policies and integrates transactional and transformational advising methods into consistent workplace practices.
• Lead efforts for JAA components of the Academic Success strategic priorities or KU strategic plan.
• Represent JAA when called upon by the Director and participate in committees or projects as assigned.
• Participate in relevant professional development.

1. Master’s degree plus three (3) years’ experience in student services, admissions or related academic services in a higher education setting OR Bachelor's degree plus five (5) years’ experience in student services, admissions or related academic services in a higher education setting.
2. Three (3) years experience supervising academic advising and/or admissions/recruitment duties at an institution of higher education.
3. Documented work experience communicating through written, verbal, and presentation forms as evidenced in application materials.
4. Strong leadership, planning, problem solving, organizational and project management skills as shown in application materials.
5. Demonstrated experience analyzing data and setting direction for necessary changes as shown in application materials.
6. Demonstrated experience communicating effectively with multiple departments and department leaders as evidenced in application materials.
7. Demonstrated work experience and understanding of the Family Educational Rights and Privacy Act (FERPA) as evidenced in application materials.

1. Experience working with a wide range of student populations in a higher education setting.
2. Demonstrated experience working with students who are exploring majors or are undecided on the field they would like to major in as evidenced in application materials.
3. Demonstrated experience working in an admissions or recruitment setting as shown in application materials.
4. Experience with advising analytic systems and advising tools as evidenced in application materials.
5. Experience with the PeopleSoft Student Records (SR) Module or other student information systems as demonstrated in application materials.
6. Demonstrated experience leading professional staff through large scale change initiatives as shown in application materials.
7. Demonstrated experience in human resources performance management processes, including Performance Improvement Plans as evidenced in application materials.

In addition to the online application, the following documents are required to be considered for this position:

• Cover letter describing how you meet the required and preferred qualifications.
• Resume.
• List of three (3) professional references.

Only complete applications will be considered.

Application review begins Monday, April 7, 2025 and will continue until a qualified pool of applicants are identified.