Hawk Link Coordinator

Position Overview

Hawk Link Coordinators at the University of Kansas assist the coordination of Hawk Link initiatives for all students while centering first-generation college students, Pell-eligible college students, and students of color, through intentional educational opportunities designed to foster academic success and belonging. Through holistic engagement and culturally relevant support, the Hawk Link Coordinator will provide academic and personal success guidance and connections to students that align with institutional/unit/division retention initiatives.

The Hawk Link Coordinator will cultivate opportunities designed to facilitate a successful transition into the academic and social community at KU, from pre-enrollment to graduation and beyond. Reporting to the Director of Equity and Success Initiatives, this position assists students with navigating campus, identifying campus resources, and linking students to educational opportunities in conjunction with the Hawk Link Success Team and other professional staff within Equity and Success Initiatives.

Equity and Success Initiatives include Hawk Link, Hawk Link Peer Mentoring, Jayhawk JumpStart, MSP Scholars Program, Native American Initiatives (NAI), Haskell/KU Exchange Program, and the KC Scholars, Hispanic Development Fund Scholars, and Larsen Scholars.

Unit Overview:

Equity and Success Initiatives is part of the Student Success Initiatives department within Academic Success at KU along with Student Success Technology, the Military-Affiliated Student Center, and Academic Success Navigators.

Academic Success Overview:

Academic Success advocates for and strategically advances education at the University of Kansas. We walk with students from orientation to graduation, providing them with high-quality, data-driven academic and career advising, targeted academic support systems and networks, and empowering and engaging experiential learning. We serve the university, coordinating with faculty, staff, and students throughout KU to further educational initiatives and strategic goals. Our units include University Academic Support Centers, Centers for Orientation and Academic Advising Programs, Career and Experiential Learning and Student Success Initiatives.

In a continuing effort to enrich the university and provide equal educational and employment opportunities, the university actively encourages applications from members of underrepresented groups.

The University of Kansas offers great benefits to employees with up to 176 hours of paid vacation per year, 96 hours of sick leave earned per year, 9 paid holidays plus one discretionary day, a great retirement program, medical and dental insurance, life and disability insurance, other benefit plan options and state of Kansas discounts offered by various vendors. The University of Kansas also offers employees educational opportunities and is a great place to work!

About Lawrence, KS

The University of Kansas is located in Lawrence, a community of about 95,000. Only 35 miles west of Kansas City and 20 miles east of Topeka, you will never be far from barbecue, jazz, museum culture, and more. Lawrence has a lively downtown and a thriving arts and music scene, and its local government has enacted ordinances supporting equality for all members of its population. Lawrence locals covet the numerous sports and recreational opportunities, local shops, and a wide range of locally-owned restaurants.

Job Description

60% Student Support and Engagement
  • Provide academic and personal success coaching/consultation for up to 150 students per semester to develop holistic academic success plans with students that include development of personal and academic goals.
  • Serve as a student concierge for KU Student Success Team members including students’ assigned academic advisor, financial aid advisor, and faculty members.
  • Execute scheduled student outreach campaigns via phone, text and email to assure early student connections are made before and after new student orientation and beyond.
  • Directly connect students to academic support services such as study strategies, time management and organization, critical thinking, test preparation, note taking skills, self-monitoring skills as needed.
  • Utilize proactive approaches for communicating with and scheduling meetings with students with the goal of offering touch points at least three times per semester.
  • Document and maintain all communication with students resulting from appointments, email, phone, and walk-ins using university-approved systems.
  • Develop rapport and productive relationships with students by creating a community of care with a welcoming environment for students to grow and thrive.
  • Collaborate with campus partners to support and link students as necessary.
25% Programming and Peer Mentor Support
  • Collaborate with the Hawk Link Success Team to develop a student program plan that supports the student learning outcomes for Academic Success in highly relevant ways for Hawk Link students. Event coordination includes marketing, student communication, execution and assessment for each program scheduled.
  • Supervise, train, and assess up to 5 student peer mentors per academic semester who will assist in planning and executing the programming plans for student populations. This includes approving timesheets in accordance with university policy.
  • Participate in the planning and implementation of Jayhawk JumpStart, Hawk Week, and additional Hawk Link programming.
  • Coordinate, facilitate and attend peer mentor staff meetings, training, and professional development in conjunction with other Hawk Link Coordinators.
10% Facilitation and Instruction
  • Serve as the instructor on record for academic courses offered for Hawk Link students such as UNIV 101.
  • Collaborate with Academic Success units to provide academic skills workshops for students.
  • Develop online training modules and interactive success guides to be utilized by the Hawk Link Success Team and students.
5% Other Duties as assigned by Academic Success Leadership
  • Attend relevant staff meetings and trainings related to Academic Success Initiatives.
  • Use University-approved systems for all student records and adhere to Academic Success technology use standards and FERPA guidelines.
  • May supervise student staff.
  • Serve on departmental and campus committees as assigned.
  • Other duties as assigned by Academic Success Leadership.

Position Requirements

  1. Travel is less than 25% for occasional required meetings with advance notice.
  2. This position requires working on-site.

Required Qualifications

  1. Master's Degree OR Bachelor’s Degree with one (1) year of relevant experience.
  2. One (1) year of experience working with underserved populations.
  3. One (1) year of experience working directly with students or clients in a higher education or related setting.
  4. Experience creating and facilitating student events, workshops, or other student engagement opportunities.
  5. Excellent written communications skills as demonstrated by cover letter and resume.

Preferred Qualifications

  1. Master’s Degree in education, counseling, psychology, special education, social work, liberal arts, or related field.
  2. Experience in academic support services, advising or academic coaching services.
  3. Academic Coaching Certification in higher education administration, student personnel or related field (CRLA/ATP/NCLA).
  4. Experience working collaboratively with other units in a university setting.
  5. Experience with underserved student populations in higher education setting.
  6. Previous experience supervising students or staff.
  7. Experience with web-based student retention software such as EAB/Navigate.
  8. Prior instructional experience such as teaching/facilitating new student courses.

Additional Candidate Instructions

A complete application includes:
  1. Cover letter addressing how you meet the required and preferred qualifications.
  2. Resume.
  3. Contact information for three professional references (including at least one previous or current supervisor).
  4. Completion of the online application.
  • Application review begins Monday, September 18, 2023 and continues until a pool of qualified applicants is identified.

Contact Information to Applicants

Melissa Peterson,

Advertised Salary Range

$43,000 - $50,000, final determination commensurate with experience

Work Schedule

Monday-Friday, 8 am to 5 pm. Travel is less than 25% for occasional required meetings with advance notice.

Application Review Begins

Monday September 18, 2023

Anticipated Start Date

Monday October 16, 2023

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Posting Information

  • Posting ID:  26203BR
  • Department:  Success Initiatives
  • Primary Campus:  University of Kansas Lawrence Campus
  • Assignment:  On-Site
  • Reg/Temp:  Regular
  • Employee Class:  U-Unclassified Professional Staff
  • Review Begins:  18-Sep-2023

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