Hawk Link Coordinator

• Provide academic and personal success triage support and consultation for approximately 200 students per semester to develop holistic academic success plans with students that include development of personal and academic goals.
• Serve as a student concierge for their KU Student Success Team including students’ assigned academic advisor, financial aid advisor, and faculty members.
• Execute scheduled student outreach campaigns via phone, text and email to assure early student connections are made before and after new student orientation and beyond.
• Directly link students to academic support services such as study strategies, time management and organization, critical thinking, test preparation, note taking skills, self-monitoring skills as needed.
• Utilize proactive approaches for communicating with and scheduling meetings with students with the goal of offering touch points at least three times per semester.
• Document and maintain all communication with students resulting from appointments, email, phone, and walk-ins using university-approved systems.
• Develop rapport and productive relationships with students by creating a community of care with a welcoming environment for students to grow and thrive.
• Collaborate with campus partners to support and link students as necessary.

• Collaborate with the Hawk Link Success Team to develop a student program plan that supports the student learning outcomes for Academic Success in highly relevant ways for Hawk Link students.
• Support team event coordination which includes marketing, student communication, execution and assessment for each program scheduled with additional support from Academic Success Operations.
• Participate in the planning and implementation of Jayhawk JumpStart, Hawk Week, and additional Hawk Link programming.
• Attend Hawk Link Student Specialist staff meetings, training, and professional development in conjunction with other Hawk Link Coordinators.

• Serve as the instructor on record for academic courses offered for Hawk Link students such as UNIV 101. All instructional support and expectations are embedded into the workday.
• Collaborate with Academic Success units to provide academic skills workshops for students.

• Attend relevant staff meetings and trainings related to Academic Success Initiatives.
• Use University-approved systems for all student records and adhere to Academic Success technology use standards and FERPA guidelines.
• Serve on departmental and campus committees as assigned.
• Other duties as assigned by Academic Success Leadership.

1. Travel is less than 25% for occasional required meetings with advance notice as well as event planning-related local driving.
2. This position is student-facing and requires working on-site at the Lawrence Campus through the probationary period. Once complete, hybrid work arrangements 1-2 days are available with onsite work expected during peak service periods and all-staff meetings.

1. Bachelor’s Degree with one (1) year of relevant experience OR Master’s Degree.
2. One (1) year of experience working in an educational setting or customer service role.
3. Prior experience with technology systems (such as Microsoft Office suite, MS Teams, Google suite etc.), as evidenced in application materials.
4. Excellent written communication skills, as demonstrated by application materials.

1. Prior instructional experience such as teaching/facilitating new student courses, as evidenced in application materials.
2. Master’s degree in education, counseling, psychology, special education, social work, liberal arts, or related field.
3. Prior experience working with a wide range of student populations, as evidenced by application materials.
4. Previous experience creating and facilitating student events, workshops, or other student engagement opportunities, as evidenced in application materials.
5. Previous experience in academic support services, advising or academic coaching services at an institution of higher education, as shown in application materials.
6. Six (6) months experience with web-based student retention software such as EAB/Navigate.

In addition to the online application, the following documents are required to be considered for this position:

• Cover letter describing how you meet the required and preferred qualifications.
• Resume.
• List of three (3) professional references (including at least one previous or current supervisor).

Only complete applications will be considered.

Application review begins Monday, December 2, 2024 and will continue until a qualified pool of applicants are identified.