Membership Coordinator
Position Overview
The Membership Coordinator is responsible for raising funds received from listener/members of KPR through direct mail and on-air fundraising, e-fundraising and telemarketing. Responsibilities include: billing, charging, processing and acknowledging contributions, maintaining the membership database. Help to ensure excellent donor relations through accuracy in records and the accounting of gifts, as well as using cost effective station marketing and promotion, including email, letter campaigns and social media. Work with other development personnel to organize and staff multiple on-air membership drives and other special events. This position also oversees the monthly donor, vehicle donation and matching gift programs. Together with the Director of Development, they work to find new, innovative fundraising techniques to improve membership performance and explore new revenue channels.
Job Description
35% DIRECT RESPONSE
- Manage direct mail with the timely mailing of renewal letters each month, occasional additional gift and lapsed mailings, as well as a combination tax receipt/fundraising letter/email campaign each January. Send acknowledgments for all gifts.
- Send monthly billing, which includes monthly donor recapture campaign.
- Order stationery, produce and oversee the production of letters, segment data for mailing lists, merge and print letters.
- Coordinate with third party processor to complete yearly acquisition mailing.
- Steward and cultivate a growing Sustainer (monthly recurring giving) program through events, email newsletters, giveaways and thank-you gifts.
- Manage all aspects of the vehicle donation program and relationship with Vehicles for Charity to include on-air and digital promotion.
- Oversees KPR’s matching gift program, identifying and implementing ways in which the program can be promoted and bolstered.
- Oversee the complete processing of deposit transactions from all sources, including checks, credit card transactions and electronic funds transfers.
- Answer questions and concerns about membership via email and phone.
- Work with KU Endowment staff on questions regarding gift processing, accounting and matching gifts through email and telephone contacts.
- Provide reporting assistance for KPR budget and audit.
- Run processing of monthly donors, along with a follow-up reacquisition strategy for expired/cancelled cards/closed bank accounts.
- Run daily and monthly database functions for KPR. Monthly reports go to Director of Development.
- Assist with the production of three to four KPR on-air membership drives annually, coordinating with development staff to ensure strong execution of overall and daily strategies, timing and promotions of challenges, tactics, thank-you gift strategy, email, social media and design.
- Schedule development staff shifts for duties during drives.
- Coordinate and review the entry of all on-air pledges, billings and charges.
- Occasionally collaborates on planning member-centered events, as well as helps staff outreach events throughout the year.
Position Requirements
Availability during membership drives which may fall outside of regular work hours.
Required Qualifications
1. Bachelor’s degree PLUS a minimum of one (1) year of experience in non-profit fundraising or equivalent combination of education and experience in customer service, sales, accounting or non-profit work.
2. One (1) year of experience using the Microsoft Office Suite.
3. One (1) year of experience using computer databases.
4. One (1) year of Accounting experience.
2. One (1) year of experience using the Microsoft Office Suite.
3. One (1) year of experience using computer databases.
4. One (1) year of Accounting experience.
Preferred Qualifications
1. Previous experience with a successful fundraising campaign.
2. Knowledge of Adobe design products.
3. Knowledge of Emma or other email marketing system.
4. Knowledge of postal bulk and non-profit mail requirements.
5. Knowledge of public radio.
6. Excellent written communication skills as demonstrated through application materials.
7. Demonstrated motivation, organization, and ability to follow through on projects and responsibilities identified by application materials.
2. Knowledge of Adobe design products.
3. Knowledge of Emma or other email marketing system.
4. Knowledge of postal bulk and non-profit mail requirements.
5. Knowledge of public radio.
6. Excellent written communication skills as demonstrated through application materials.
7. Demonstrated motivation, organization, and ability to follow through on projects and responsibilities identified by application materials.
Additional Candidate Instructions
A complete application includes:
- Cover letter addressing how you meet the required and preferred qualifications.
- Resume.
- Contact information for three professional references (including at least one previous or current supervisor).
- Completion of the online application.
Contact Information to Applicants
Joanna Fewins, jobeth@ku.edu, (785) 864-2468
Advertised Salary Range
$45,000 - $53,000
Work Schedule
M-F 8-5
Application Review Begins
Monday April 14, 2025
Anticipated Start Date
Monday May 5, 2025