Student Support Case Manager

• Meet with students to assess concerns/well-being and develop action plans to empower students to address current and on-going needs.
• To ensure continuity of care, coordinate and track referrals to internal units such as Student Access Center, Counseling and Psychological Services, Watkins Health Services, Housing and Residence Life, Student Conduct and Community Standards, etc.
• Coordinate student transitions from KU services to external, community providers (e.g. psychiatric/psychological treatment services, alcohol and drug treatment services, etc.)
• Assist in student academic planning through collaborative relationships with Student Access Center, Jayhawk Academic Advising, and/or academic units. This could include assisting with student planning for missed academic work, adjusting an academic course load, helping with decision-making related to withdrawal, incompletes, and successful return.
• Maintain a system of follow up for students who have been referred to campus or community resources, including providing services to encourage compliance with recommendations and care plans.
• Maintain accurate case management records in Maxient.
• Assist with absence notifications to faculty for students needing to be away from classes due to illness, hospitalization, family emergency, etc.

• Assist with the development of outreach efforts to expand awareness for Student Support and Case Management, the Support and Care Referral Team, and outreach directed toward encouraging appropriate, positive student behavior.
• Represent Student Support and Case Management at university and community events, as assigned, which may include giving presentations to campus and community groups.
• Serve on University-wide and Student Affairs committees and task forces, as needed.

1. Available to work nights and weekends.

1. Bachelor’s degree in social work, counseling, psychology, applied behavioral science, or related field and 2 years related experience or a master’s degree in social work, counseling, psychology, applied behavioral science, or related field.
2. Experience working with or supporting people in high need or experiencing crisis, as evidenced by application materials.
3. Demonstrated ability to work cooperatively with others in a multi-disciplinary team environment, as evidenced by application materials.
4. Demonstrated ability to work collaboratively with a varied population of students, staff, faculty, administrators, and other members of the community, as evidenced by application materials.
5. Excellent written communication skills as evidence by application materials.

1. Minimum of one year of professional work experience following graduation or degree attainment, as evidenced by application.
2. Experience with crisis support areas, such as; but not limited to suicide prevention and interventional work, sexual assault survivor support work, crime victim advocacy, food insecurity, and/or homelessness, as evidenced by application.
3. Experience in a university setting, as evidenced by application.
4. Experience managing confidential and sensitive information, as evidenced by application.
5. Proven ability in assisting people with unbiased reflection on behavior, decision-making, and community membership, as evidenced by application.
6. Demonstrated ability to analyze complex situations, as evidenced by application.

In addition to the online application, the following documents are required to be considered for this position:

• Cover letter describing how you meet the required and preferred qualifications.
• Resume
• List of three (3) professional references

Only complete applications will be considered.

Application review begins Nov 2, 2026. and will continue until a qualified pool of applicants are identified.