Network Operations Center Student
Position Overview
This position is in the Network Operations Center (NOC) which is open 24 hours, 7 days a week. The candidate that is hired will be trained to handle processes during planned and unplanned staff absences.
Routine work schedule: Saturday and Sunday 8-4, with an additional 4-hour shift during the week. This is an onsite position.
NOTE: Routine work schedule will vary at times in order to provide support where needed on all three shifts and different days of the week. Advance notice will be given and class schedules are always considered.
Routine work schedule: Saturday and Sunday 8-4, with an additional 4-hour shift during the week. This is an onsite position.
NOTE: Routine work schedule will vary at times in order to provide support where needed on all three shifts and different days of the week. Advance notice will be given and class schedules are always considered.
Job Description
30% - Monitor System Consoles, Campus Network, Data Center Servers, and Security Monitors
- Ongoing real-time monitoring of systems, infrastructure, and security across campus and remote sites.
- Supporting troubleshooting efforts and responding to data center or facility-related incidents.
- Ensuring overnight jobs run correctly and issues are reported promptly.
- Handling incoming calls, routing requests, and serving as an initial point of contact.
- Taking action on alerts, outages, or abnormal conditions to restore service or escalate appropriately.
- Logging incidents, updates, resolutions, and maintaining accurate records.
- Physical presence and hands-on assistance with equipment, media, or operational tasks.
- Participation in special projects, documentation updates, or improvement initiatives.
Required Qualifications
- Student with interest, in good academic standing.
- Previous work experience as evident in application materials.
Preferred Qualifications
- Excellent customer service skills, as evidenced by application materials.
Position Requirements
During the semester term of the appointment, the student hourly must be enrolled in no fewer than 6 credit hours. For summer periods the student hourly must: (1) have been enrolled in no less than 6 hours in the past spring semester or (2) be pre-enrolled in the upcoming fall semester in no less than 6 hours or (3) be enrolled in summer session or (4) be admitted to study in the upcoming fall semester. Student Hourlies may be undergraduate or graduate students. (Exceptions granted for GRA/GTA/GA appointments DO NOT apply to Student Hourly appointments).
Employment Conditions
(1) Student employees are not eligible for remote work arrangements unless an exception is approved by the unit leadership and HR.
(2) This is an hourly/non-exempt position. A student employee cannot hold an hourly/non-exempt position and a salaried/exempt graduate or undergraduate position (GRA/GTA/GA/RUA/RGA) concurrently.
(3) Will work 15-20 hours per week. Availability to work during the summer months and most holidays and breaks is preferred.
(2) This is an hourly/non-exempt position. A student employee cannot hold an hourly/non-exempt position and a salaried/exempt graduate or undergraduate position (GRA/GTA/GA/RUA/RGA) concurrently.
(3) Will work 15-20 hours per week. Availability to work during the summer months and most holidays and breaks is preferred.
Additional Candidate Instructions
To ensure consideration, apply before the application review starts on Wednesday, 4/8/2026. A review of applications will continue and is ongoing until a pool of qualified candidates is identified.
Contact Information to Applicants
Nancy Baker
nbaker@ku.edu
nbaker@ku.edu
Advertised Salary Range
$15.00 per hour
Anticipated Start Date
Monday April 20, 2026