POOL - Regents Center - Welcome Center Customer Svc Assoc.-Stdnt Hrly

Position Overview

The Regents Center Welcome & Success Center Customer Service Associate is a critical member of the Welcome & Success Center team, dedicated to the mission of providing a one-stop-shop for all student needs. This position will serve students directly and act as a referral agent to other units and departments as needed. The goal of the unit is to provide accurate, friendly, and consistent service to students and with the goal of increasing student satisfaction and increasing retention at the Edwards Campus.

Job Description

The Regents Center Welcome & Success Center Customer Service Associate plays a critical role in student success by assisting students in the areas of: KU ID, diplomas, immunizations, study room scheduling, appointment scheduling, monitoring check-in system, data entry, answering phones, monitoring help tickets, and assisting students via online and other virtual means. In addition, this position assists faculty and staff as needed to support the Welcome & Success Center’s mission.

Work Schedule : Ability to work a minimum of 12 hours per week, although more hours may be available. Flexible schedule with some availability to work evening, weekend, and/or summer hours.

Required Qualifications

  • Experience with Microsoft Office Suite as evidenced in the application materials.
  • Previous experience with high quality customer service as evidenced by application materials.
  • Enrolled in at least six credit hours within a KU Edwards academic program.
  • 2.5 cumulative Grade Point Average.

Preferred Qualifications

  • Familiar with KU Edwards Welcome & Success Center processes.
  • Experience in a customer service position.
  • Experience multitasking / executing multiple projects simultaneously.
  • Eligible for Federal Work Study through KU Financial Aid.
  • Effective communicator via phone, email, and other virtual means.

Additional Candidate Instructions

A complete application consists of:
  1. Cover Letter addressing the required qualifications
  2. Resume
  3. Three professional references – can be faculty or staff familiar with your work.
Preference will be given to candidates who are FWS eligible.

Initial review of Applicants April 24, 2023 and will continue as positions until all positions have been filled.
Work location: Edwards Campus - Overland Park

Contact Information to Applicants

Ashley Kalatusha

Advertised Salary Range


Work Schedule

10 - 20 hours per week

Anticipated Start Date

Thursday June 1, 2023

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Posting Information

  • Posting ID:  24939BR
  • Department:  Edwards Campus
  • Primary Campus:  Univ of Kansas Edwards Campus
  • Reg/Temp:  Temporary
  • Employee Class:  S-Student

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