POOL: Student Hourly-Entry Level IT Technician
Position Overview
Customer Service Center fosters and strengthens relationships between the KU community and KU Information Technology by providing a single point of contact for services offered by KU IT in a courteous, timely, and knowledgeable manner to facilitate access to information and the innovative use of technology in support of learning, scholarship, and creative endeavor.
Job Description
- Provide Phone, Email, Chat, & In-Person technology support to faculty, staff, and students for issues related to KU computing systems and services provided by KU IT (Enroll and Pay, E-mail, Classroom support, Delegate support, etc,).
- Follow established departmental policy, processes, and procedures to ensure account security is maintained.
- Generate service tickets and include detailed notes into ticketing system.
- Update the knowledgebase as required.
- Provide remote assistance to users as needed.
- Assist with special projects, administrative reports, and other duties as assigned.
- Provide at best support for personal devices
Required Qualifications
- Customer service experience.
- Strong oral and written communications skills as evidenced by application materials and interview.
- Enrolled in a minimum of 6 hours at the University of Kansas.
- Able to work evening, weekend, holiday breaks and summer hours.
Preferred Qualifications
- Familiarity with KU environment and online services offered by KU IT.
- Experience with basic computer hardware and software troubleshooting.
- Experience using Windows, or Apple OS/iOS.
- Working knowledge of Microsoft Office products (Word, Excel, PowerPoint, etc.).
- Experience with Microsoft Outlook.
- Experience using and troubleshooting audio/visual and equipment.
- Ability to work independently, as part of a team, and multi-task while staying on task.
Additional Candidate Instructions
A complete application consists of:
- Cover letter addressing how the Required Qualifications are met.
- Resume
- Names and contact information to three (3) Professional References.
Incomplete applications will not be considered.
- Application review begins Tuesday, 2/13/24 continues as positions become available.
Contact Information to Applicants
Advertised Salary Range
13.00
Work Schedule
Sun – Sat; Min 15 Hrs/Wk
Anticipated Start Date
Wednesday May 15, 2024