Student Hourly- Advanced Level IT Technician – Help Desk
Position Overview
The IT Help Desk fosters and strengthens relationships between the KU community and KU Information Technology by providing a single point of contact for services offered by KU IT in a courteous, timely, and knowledgeable manner to facilitate access to information and the innovative use of technology in support of learning, scholarship, and creative endeavor.
Basic technical training is provided.
Basic technical training is provided.
Job Description
80% – Campus Technology Support:
- Provide phone, email, chat, and in-person technology support to faculty, staff, and students for issues related to KU computing systems and KU IT services (e.g., Enroll & Pay, email, classroom technology, delegate access, etc.).
- Adhere to departmental policies, processes, and procedures to maintain account security.
- Create service tickets and document detailed notes in the ticketing system.
- Offer remote assistance to users when required.
- Provide best-effort support for personal devices.
15% – Peer Training:
- Assist with onboarding and training of new hires.
- Communicate and demonstrate proper processes, procedures, and best practices to ensure consistency and quality of support.
- Serve as a resource for answering questions and reinforcing departmental standards during the training period.
- Assist with special projects, administrative reports, and other responsibilities as assigned.
Required Qualifications
- Currently employed as an Entry Level Technician for over 300 working hours through the start of a spring or fall semester (training hours do not count towards the final 300 hours).
- Previous experience demonstrating strong communications skills as evidenced by application materials.
- Previous experience demonstrating proficiency in our documented Policy, Process & Procedures as evidenced by application materials.
Preferred Qualifications
- Demonstrated familiarity with KU environment and online services offered by KU IT as evidenced by previous experience and application materials.
- Previous experience with basic computer hardware and software troubleshooting as evidenced by application materials.
- Previous experience using Windows, or Apple OS/iOS as evidenced by application materials.
- Demonstrated working knowledge of Microsoft Office products (Word, Excel, PowerPoint, etc.) as evidenced by application materials.
- Previous experience with Microsoft Outlook as evidenced by application materials.
- Previous experience using and troubleshooting audio/visual and equipment as evidenced by application materials.
- Previous experience demonstrating the ability to work independently, as part of a team, and multi-task while staying on task as evidenced by application materials.
Position Requirements
During the semester term of the appointment, the student hourly must be enrolled in no fewer than 6 credit hours. For summer periods the student hourly must: (1) have been enrolled in no less than 6 hours in the past spring semester or (2) be pre-enrolled in the upcoming fall semester in no less than 6 hours or (3) be enrolled in summer session or (4) be admitted to study in the upcoming fall semester. Student Hourlies may be undergraduate or graduate students. (Exceptions granted for GRA/GTA/GA appointments DO NOT apply to Student Hourly appointments).
Employment Conditions
(1) Student employees are not eligible for remote work arrangements unless an exception is approved by the unit leadership and HR.
(2) This is an hourly/non-exempt position. A student employee cannot hold an hourly/non-exempt position and a salaried/exempt graduate or undergraduate position (GRA/GTA/GA/RUA/RGA) concurrently.
(2) This is an hourly/non-exempt position. A student employee cannot hold an hourly/non-exempt position and a salaried/exempt graduate or undergraduate position (GRA/GTA/GA/RUA/RGA) concurrently.
Additional Candidate Instructions
A complete application consists of:
Application deadline is Sunday, 3/1/2026, by 11:59PM Central Standard Time.
- Cover letter addressing how the Required Qualifications are met.
- Resume
- Names and contact information to three (3) Professional References.
Application deadline is Sunday, 3/1/2026, by 11:59PM Central Standard Time.
Contact Information to Applicants
Advertised Salary Range
$15/hr
Anticipated Start Date
Monday March 16, 2026